The Package Travel Regulations

During the coronavirus pandemic, some schools have been concerned that package travel organisers have been unwilling to give a refund as their contract was between the company and the school, rather than made directly with participants or their parents.  The Competition and Markets Authority has recently taken the view that the Package Travel Regulations do apply in these cases, and that individual customers should be entitled to a refund if they have paid money in advance for a group visit that is cancelled because of the pandemic.

We have updated 3.2h Visits and the Package Travel Regulations, 3.2i Contracts and Waivers, and 4.4k Coronavirus in the light of this, and included a link to what the Competition and Markets Authority said.

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